"If markets are conversations then Twitter is money"
http://redmonk.com/jgovernor/2007/05/03/if-markets-are-conversations-then-twitter-is-money/
Community about Communities
http://www.socialmediaclub.org./http://www.awarenessnetworks.com/community.asp
COmmunities vs CRM:"Corporations have spent millions on CRM systems, but do those build relationships, of simply document them?"from http://carter.awarenessnetworks.com/default.asp?item=689740
